Shandy's Blog

I have given in trying to configure my i-mate SP3 manually to access the internet using Dialog GSM. I have followed the instuctions on their web site for GPRS, contacted an on-line support person and I am still unconnected. The phone part works fine. Just no internet access. The on-line support person was very helpful though and suggested I take the phone into a Dialog GSM support center and they'd configure it for me there. So either a job for my wife Helen tomorrow or for me on Saturday.

The on-line support was pretty good once I got it to work. It basically gives you an on screen web chat window a bit like a very basic MSN Messenger. The first time it just timed out. The second time a browser window showing Dialog GSM's home page on came up and covered up the chat window so by the time I noticed the chat window the support person had signed off. The third time though I was ready, immediately closed the irritating popup window and managed to get a few things to try from the support chap at the other end.

I shall post an update at the weekend with full instructions on how to get connected, assuming I am :)

Update, as promised, I now have my i-mate SP3 connected to the internet through Dialog GMS's network in Sri Lanka

Do you ever think people sometimes disengage their brains when designing web sites? I do, frequently. The latest example of this is at the Club i-mate web site. I need some help to get my i-mate SP3 accessing the internet. Currently I am getting the error Unable to place call. I have no doubt that I have simply not configured the device correctly. So I thought I'd go to the Club i-mate we site and have a look at the FAQ for the i-mate SP3. I can't, I need to be a member and register my device. Fair enough. No problem with that. I filled in the form, entered the IMEI number only to get a .NET Framework ASP.NET error displayed on the web site when I hit the submit button. The gist of the error message is cannot insert a duplicate record. I can probably guess what the problem is. The person who owned the i-mate before me has already registered it and so I can't. If I'm right its pretty poor web site design not to cater for that but I'll persevere and contact the web site support. Now this is where it gets farcical. I go to Club Support, Contact And Support On Line and guess what? Yep, I need to be a registered member to use it and my inability to register is why I want to contact them. I bit more digging about and I find there is a Contact Us section from the About Us menu entry. So I've sent a quick email off to an email address from there to see if I get any joy.

The motto of Club i-mate is

The Power of Membership (Experience the Difference ….)

Guys, I'd love to ;-)

Update: Yep, they've emailed me back and confirmed it. They currently cannot handle re-registering of IMEI numbers. They hope to have a solution in a few weeks. :( They tell me the wait will be worth it ...

Another Update: The previous owner has given me his login details for my Smartphone. Many thanks :)

I thought I'd post a picture of a clock we have just aquired from our friends Sheila & Dylan, who have now returned to Australia. I think they know how much I admired it so they left it with us rather than take it back with them. It always makes me smile when I see it and its now up on our living area wall.